Back to Home

FaithGuard Privacy Policy

Last updated: 13 Nov 2025

Thank you for choosing FaithGuard (“FaithGuard”, “we”, “us”, or “our”). We are committed to protecting your privacy while helping Christian families and caregivers create safer digital environments for children and households.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use:

  • FaithGuard mobile applications (Android and iOS)
  • FaithGuard desktop applications (Windows and macOS)
  • FaithGuard router and DNS-based services
  • Any websites, dashboards, or related services that link to this Privacy Policy (collectively, the “Services”).

Please read this Privacy Policy carefully. By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.

1. Who We Are

Controller / Provider: Hey Value Tech SRL
Registered address: Augustin Presecan 6, Cluj-Napoca, Cluj, RO, 400505
Email: privacy@faithguard.app

If you are in the European Economic Area (EEA), the United Kingdom (UK) or other regions with similar laws, Hey Value Tech SRL is the data controller of your personal information, unless expressly stated otherwise.

If applicable, our Data Protection Officer (DPO) can be contacted at:
dpo@faithguard.app

2. Scope of This Privacy Policy

This Privacy Policy applies to:

  • Users of FaithGuard apps on mobiles, tablets, and desktops
  • Users and administrators of FaithGuard router/DNS configurations
  • Parents, guardians, and other account owners (“Account Holders”)
  • Child and teen users whose devices are managed via FaithGuard, subject to parental consent where required by law

This policy does not apply to:

  • Third-party websites, apps, or services that you access through links or integrations in our Services
  • Any products or services with separate privacy policies that do not incorporate this one

3. Information We Collect

We collect information in three main ways:

  1. Information you provide directly
  2. Information collected automatically when you use the Services
  3. Information from third parties

We strive to minimize collection and retention of data, particularly where children are involved.

3.1 Information You Provide Directly

Account and profile information

  • Name (e.g., parent/guardian name)
  • Email address
  • Password or other authentication credentials (stored in encrypted form)
  • Country / time zone
  • Household profile information (e.g., family name, profile names or nicknames; optional avatars)

Subscription and billing information

If you purchase a paid plan, our payment processors may collect and process:

  • Billing name
  • Billing address
  • Partial payment card information (we do not store full card numbers)
  • Transaction IDs and subscription status

Support and communication information

When you contact us (e.g., by email, in-app chat, or support forms):

  • Contact details
  • Content of your messages
  • Any additional information you choose to provide (e.g., logs, screenshots)

3.2 Information Collected Automatically

Device and app information

When you install and use FaithGuard apps or configure FaithGuard DNS, we may collect:

  • Device identifiers (e.g., device name, OS type and version, app version)
  • Device IP address, router IP, and approximate location inferred from IP (city/region level, not precise GPS)
  • Device language and time zone
  • Crash logs and diagnostics

Network and DNS data (for filtering)

To provide content filtering and safety features, we may process:

  • DNS queries sent from your devices (domain names requested)
  • Whether a request was allowed or blocked
  • Block categories (e.g., adult content, gambling, violence, etc.)
  • Timestamp and the device or profile that made the request

We do not inspect or store the full content of web pages, emails, or app data. Our focus is on domain-level and category-level filtering.

Usage analytics (where enabled)

With your consent (where required by law), we may collect limited analytics data to improve the Service, such as:

  • Frequency of app usage
  • Feature usage (e.g., which filter categories are active)
  • Aggregated statistics on blocked vs. allowed requests

We will avoid using analytics tools that create personally identifiable profiles of children and will configure them to minimize data where possible.

3.3 Information from Third Parties

We may receive information from:

  • Third-party login providers: If we offer “Sign in with Google, Facebook or other Provider” and you use it, we may receive your name, email address, and a unique identifier from that provider.
  • Payment processors: Confirmation of payment, transaction IDs, and subscription status.
  • Service partners (e.g., threat intelligence providers): Domain reputation or categorization data (e.g., to decide if a domain is safe or should be blocked).

4. How We Use Your Information

We use your information for the following purposes:

  1. To provide and operate the Services

    • Configure DNS-based or app-based content filtering
    • Apply your selected categories, whitelists, and blacklists
    • Provide parental dashboards and reports
    • Maintain your account and subscription

  2. To personalize and improve the Services

    • Recommend appropriate filtering presets and safety settings
    • Understand how our Services are used (in aggregated/anonymized form)
    • Develop new features and enhancements

  3. To communicate with you

    • Send service notices (e.g., important security or policy updates)
    • Send onboarding, tips, and configuration guidance
    • Respond to your support requests and feedback

  4. For safety and security

    • Detect and prevent misuse, fraud, abuse, or security threats
    • Enforce our Terms of Service
    • Investigate incidents and protect our rights and the rights of users

  5. To comply with legal obligations

    • Respond to lawful requests by public authorities
    • Maintain records as required by applicable law

Where required by law (e.g., in the EEA/UK), we rely on specific legal bases such as contract performance, legitimate interests, consent, and compliance with legal obligations.

5. Faith-Based Content and Sensitive Data

FaithGuard is designed for values-based filtering. However:

  • We do not require users to provide or declare their religious beliefs.
  • Your use of FaithGuard may indirectly indicate an interest in Christian or family-friendly content, but we do not actively profile users based on religion.
  • We do not sell or rent any information that may be inferred about your faith or values.

Any data that could be considered sensitive under applicable laws (e.g., inferred religious beliefs) is handled with heightened care and only for the purpose of providing the Services you requested.

6. DNS and Agent-Based Filtering

6.1 DNS-Level Filtering (Router, Device DNS Settings)

When you configure FaithGuard as your DNS resolver:

  • Your devices’ DNS queries pass through our servers to resolve domain names.
  • We use the requested domain and your configured rules to determine whether to block or allow access.
  • We may log:
    • The requested domain
    • Result (allowed/blocked)
    • Category (if blocked)
    • Timestamp
    • An identifier for the household or device

We use these logs to:

  • Provide parental reports and dashboards
  • Improve threat detection and categorization
  • Monitor system performance and security

Where possible, we will:

  • Aggregate and/or anonymize DNS logs for analytics
  • Offer options in your settings to reduce log retention or disable certain reports

6.2 Agent-Based Filtering (Apps on Mobile / Desktop)

If you install our app/agent:

  • The app may enforce filtering on-device (e.g., browser restrictions, app blocking).
  • The app may communicate periodically with our servers to:
    • Sync settings and rules
    • Report blocked/allowed events
    • Check for updates and security configuration

We design the agent to collect only the minimum data necessary for content filtering and parental features.

7. Cookies and Similar Technologies

On our websites or web dashboards, we may use:

  • Essential cookies: Required for login, account security, and basic functions.
  • Preference cookies: To remember your language or settings.
  • Analytics cookies (where allowed): To understand how visitors use our site in aggregate.

Where required by law, we will provide a cookie banner or preference center allowing you to manage non-essential cookies.

You can usually control cookies through your browser settings, but disabling certain cookies may affect the functionality of the Services.

8. How We Share Your Information

We do not sell your personal information.

We may share your information in the following limited circumstances:

  1. Service providers / processors

    With carefully selected third-party vendors that help us operate the Services, such as:

    • Cloud hosting and infrastructure providers
    • Payment processors
    • Email and communication tools
    • Customer support and ticketing systems
    • DNS, security, and threat-intelligence providers

    These providers are contractually obligated to protect your information and may only use it as instructed by us.

  2. Within our corporate group

    If we have subsidiaries or affiliated entities, we may share data within the group for operational purposes, subject to appropriate safeguards.

  3. Legal and safety reasons

    We may disclose information if we believe it’s reasonably necessary to:

    • Comply with a law, regulation, or valid legal process
    • Protect the rights, property, or safety of FaithGuard, our users, or the public
    • Enforce our Terms of Service or other agreements

  4. Business transfers

    In connection with a merger, acquisition, reorganization, sale of assets, insolvency, or similar event, your information may be transferred as part of that transaction, subject to this Privacy Policy or a successor policy.

  5. With your consent

    We may share information for other purposes when you explicitly direct or consent to such sharing.

9. International Data Transfers

We operate globally and may process your information in countries that may have different data protection laws than your country.

When transferring personal data from the EEA, UK, or Switzerland to countries without an adequacy decision, we will use appropriate safeguards such as:

  • Standard Contractual Clauses approved by the European Commission or
  • Other lawful transfer mechanisms as allowed by applicable law.

You may contact us for more details about these safeguards.

10. Data Retention

We retain personal information only for as long as needed to:

  • Provide and maintain the Services
  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal, accounting, or reporting obligations
  • Resolve disputes and enforce agreements

Retention examples (which can be adjusted by you in settings where available):

  • Account and subscription data: for the duration of your account and for a reasonable period thereafter (e.g., for legal and tax purposes).
  • DNS and filtering logs: for a limited time (e.g., days to months) depending on your settings and our operational needs; logs may be aggregated or anonymized for longer-term analytics.
  • Support communications: for as long as necessary to handle your request and for internal record-keeping.

When data is no longer needed, we will delete it or anonymize it.

11. Security

We employ technical and organizational measures to protect your personal information, including:

  • Encryption in transit (HTTPS/TLS) and, where appropriate, at rest
  • Access controls and authentication
  • Regular updates and security patches
  • Backups and disaster recovery procedures
  • Staff training and restricted access to personal data

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

12. Children’s Privacy

FaithGuard is specifically designed to help protect children online. However, the parent or legal guardian is the primary account holder and decision-maker.

  • Parents/guardians must create the main account and configure child profiles.
  • We do not knowingly collect personal information directly from children without parental consent, where such consent is required by law (e.g., under COPPA in the United States or similar laws in other regions).
  • Information about children (e.g., profile names, device usage logs, filtered domains) is collected solely to provide the safety and parental-control features requested by the parent/guardian.

If we learn that we have collected personal information from a child in a manner that violates applicable laws, we will take reasonable steps to delete it as soon as possible.

Parents and guardians can:

  • Review, update, or delete their child’s profile information
  • Adjust logging, reporting, and filtering settings
  • Close the account and request deletion of relevant data

13. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

13.1 Rights under GDPR (EEA/UK and similar jurisdictions)

If you are in the EEA, UK, or similar jurisdictions, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (in certain circumstances)
  • Restrict or object to processing (in certain circumstances)
  • Data portability (receive a copy in a usable electronic format)
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with a supervisory/data protection authority

13.2 Rights under CCPA/CPRA (California, USA)

If you are a California resident, you may have the right to:

  • Know the categories and specific pieces of personal information we collect, use, and disclose
  • Request deletion of personal information (subject to certain exceptions)
  • Opt out of the sale or “sharing” of personal information (we do not sell personal information, as defined by CCPA/CPRA)
  • Not be discriminated against for exercising your rights

13.3 Other Regions

Residents of other countries or states may have similar rights under their local laws.

13.4 Exercising Your Rights

To exercise any of these rights, please contact us at:

We may need to verify your identity before responding. If you are a parent/guardian acting on behalf of a child, we may require additional verification.

14. Marketing and Communications

  • We may send you service-related communications (e.g., account, security, and important updates). You cannot opt out of receiving strictly necessary communications.
  • With your consent (where required by law), we may send occasional newsletters or promotions about FaithGuard or related products.
  • You can opt out of marketing communications at any time by using the “unsubscribe” link in emails or by contacting us.

We do not send marketing communications to child profiles.

Our Services may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party services you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our Services
  • Changes in applicable laws or regulations
  • Operational or technical changes

When we make material changes, we will:

  • Update the “Last Updated” date at the top
  • Provide additional notice where required by law (e.g., via email or in-app notice)

Your continued use of the Services after any changes become effective signifies your acceptance of the updated Privacy Policy.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Hey Value Tech SRL
Attn: Privacy / Data Protection
Address: Augustin Presecan 6, Cluj-Napoca, Cluj, RO, 400505
Email: privacy@faithguard.app

If you are in the EEA/UK and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

Back to Home